I've been in this location 3 or 4 times in the past few months and have never been asked if i need help. Its impossible to find an employee to ask a question to because unless you want a makeover or are ready to check out they avoid you like the plague.
My Daughter has her makeup done for Senior pictures...what s disappointment...came home washed it off and did her own.
I had a hair cut appointment for 4:15, I received a call at around 3:45 asking if it was okay to push my appointment to 4:30, which was fine. I arrived there just before 4:30 and my stylist greeted and let me know she was just about finished. A HALF HOUR later she was ready for me. Now 5 pm. She did not stop in in between to let me know of additional waits nor did the other staff. I inquired about the wait at the start of the appointment and she acted like it was no biggie (I did receive a small discount for my fussing later). I live far away (MN but was in tbe area for the afternoon) and 45 mins is huge. The store closes at 6 on Sundays so my appointment ended up rushed and my inverted asymmetric Bob was not as short as I needed it to be so because they had to lock up I had to deal with it I will fix it later .
I love Ulta as a company, but this rating is strictly on the Salon at this location.
This is the first Ulta I've been to, having primarily visited Sephora and department stores in the past. My favorite part about this Ulta is the staff. Every time I go I'm always acknowledged and asked if I need assistance. When I have needed help the staff has always been very helpful. Wendy, the esthetician, has taken the time on two different occasions to walk me through the store and help answer all my questions (and I usually have many). She's extremely knowledgable and has helped make me feel like a more educated shopper. As far as the products, the selection is good, though some of the brands you could find at Wal-Mart or Target for cheaper, but overall the prices are reasonable and there's a lot of variety. I really like the options they have in dermalogica and other "just below" medical grade products. Would recommend a visit!
I like the store but that kind of wait is unacceptable. I will stick to my local Ulta for salon needs.
I finally found a awesome person to cut my hair!!!! Expensive but worth it.... while I was trying to pay my bill....a overly made up girl gave me a hard time because my phone number was not in there system...not a big deal ...but when I explained the manager in the salon said it was...she got VERY VERY SNOBBY....then she stormed out and some Asian woman started yelling at me ...saying I was RUDE..... it is no wonder good company's fail....Staff members should never ever start arguments with Customers. Then make them feel like they did something wrong...
Ulta Beauty is a US Hair Care Studio based in Eau Claire, Wisconsin. Ulta Beauty is located at 4800 Golf Rd Suite 213, Eau Claire, WI 54701, USA.
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