Service is so slow. Had an appointment for 11 a.m. There were two people in front of me and waited in line for 10 minutes until I was helped. I was told it would take 45-60 minute for the tire rotation. It took 1 hour and 30 minutes! A reminder -- this is with a scheduled appointment! They simply need more people in the back and up front.
One of the tires wound up blowing and they refused to honor the warranty because I hadn't gotten my tires rotated and balanced on their recommended schedule. That's the last set of tires I'll buy from Sam's Club.
Got a new set of tires a few years ago for about $600. I liked that they came with free lifetime balance and rotation. But every time I tried to go in to get them rotated and balanced, they said "we're booked, we can't get you in today." I'd ask to set an appointment for the next day and they said "we don't set appointments, it's first come first served." So I wasn't able to get my tires rotated and balanced as frequently as they recommended.
I had brought my vehicle in for it's first tire change since I bought it brand new from Markquart and the mechanics not only stripped the threading on the lug nuts but screwed up my brake pads. The mechanic used a mallet or a hammer on the tire to try and loosen the lug nuts which ended up stripping the threading when he used an air tool to remove them. But even more costly, he damaged the brake pads by hitting it with a hammer causing misalignment and physical damage. When asked on how they were going to fix this the manager and mechanic said there was nothing they could do but assured me the vehicle was safe to drive. It was NOT safe to drive, and I have submitted a formal complaint with their corporate office in Bentonville, AZ.
I used to love going to the Sam's Club in Eau Claire but over the last year I have noticed a drastic decline in service and quality. I have shopped with this club since it opened but had to cancel my membership after repeated disappointments. There never seems to be anyone working in this club and many of my friends have noticed the same thing. Besides being an ex-member now, my best friend works at this club and the way they treat their employees would make you never want to shop at this store again.
Incompetence and terrible treatment between the Membership Services, Tire Department, and the management at the store.
I highly recommend people do not let them even touch your vehicle here.
Sam S Club Tire Battery is a US Department Store based in Eau Claire, Wisconsin. Sam S Club Tire Battery is located at 4001 Gateway Dr, Eau Claire, WI 54701, USA.
Please contact with Sam S Club Tire Battery using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Sam S Club Tire Battery opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Department Store in Eau Claire