Ordered a product and immediately tried to return it, but have been "delayed" by them wanting this or that, emails that I never received etc.
Unique products, awesome customer service, and competitive prices.
**** WARNING*** .........THIS COMPANY IS RUNNING A SCAM REGARDING REFUNDS..........WHEN YOU SEND THEIR SUBSTANDARD PRODUCT BACK TO THEM.....THEY WILL SAY THAT THEY NEVER RECEIVED IT.......EVEN IF YOU HAVE PROOF OF DELIVERY!!!!
They said the swing was canvas. It is a cheap material that will not last outside. The customer service person said that it is not canvas but that is what they call it. I can return it but have to pay for postage on an item the misrepresented. If it said gold plated, I suppose I should just be happy with a tin cup.
I purchased a lighted 'Shale' outdoor water fountain in January 2015. Several of the pin lights went out and I called for replacements. They arrived the next week. It is now 2017, and I don't know what happened, but all the lights went out, more than likely caused by a shorted adapter. I called (2 years after purchase, and customer service couldn't have been nicer. They are sending me replacement parts which I should receive next week. I love my waterfall, and I am so happy I purchased it from this company.
I feel they are just trying to run out the their thirty day return policy so I will be stuck with something I do not want! I called this morning and was told they will email with return instructions. Let's see....If I do get it in a timely manner, I will change my review.
Serenity Health Home Decor is a US Home Goods Store based in Eau Claire, Wisconsin. Serenity Health Home Decor is located at 2020 Prairie Ln, Eau Claire, WI 54703, USA.
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