My customer had her car towed to Tower Auto Body after an accident. She decided to use the car as a trade in towards a purchase of another vehicle. She contacted Tower Auto Body to say someone would come and remove the vehicle. I called to coordinate the vehicle pick up as it was nearing closing time, I wanted to make sure we could get the vehicle removed and I sent a company check to cover the costs of their towing. During my trip to Eau Claire, I was 10 minutes late to pick the vehicle up. Tower Auto Body knew I was on my way to pick up the vehicle but they locked the vehicle inside and closed up shop. They did not attempt to call us. The vehicle is not their car. There was no reason to hide it . This to me is very poor customer service. I had to make a second round trip of 60 miles to get the vehicle the next day. They realized they were not going to get the money from the repair of the vehicle so why give good service.
Carstar Eau Claire South is a US Car Repair based in Eau Claire, Wisconsin. Carstar Eau Claire South is located at 1231 W Clairemont Ave, Eau Claire, WI 54701, USA.
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