Not very helpful, I would've been better off driving to Minnesota!
Thank you, Sean! Came to MacMan with iPhone problems and came out with a working phone again. Excellent service and very friendly! Will recommend you to everyone.
I brought my daughter's phone in because the microphone would no longer work for phone calls, Facetime, or video recording. The issue began only after Macman had replaced her battery a couple months earlier. It had take a couple months before we noticed because she mostly uses her phone for texting, snapchat, instagram, etc. Snapchat and instagram apparently utilize a different microphone on the device, so use of these apps didn't indicate a problem.
It's 25 minute trip one-way to the store, but we drove to have the issue diagnosed. The clerk ran a diagnostic and told us we would have to make another trip during the week when a service tech was available. We made a second trip in during a weekday. The same clerk ran another diagnostic, then told us we needed to have the tech look at it. (okay...thought this was the reason we were there a 2nd time, but whatever)
I had a power-cycling problem with my new iPhone 8 and the folks at AT&T (where I bought it) said I could call Apple and could probably get it replaced for free through the warranty, but that I should try MacMan first. After a short walk from the AT&T store to MacMan and about 20 minutes of trouble-shooting, I walked out of the store with a fully functional iPhone again! VERY impressive capabilities... will consider MacMan for future service and shopping needs on iPhones and iPads.
The clerk disappeared to the back with the phone and we waited about 30 minutes. He returned to say that the front microphone had failed the diagnostic and there would be a $139 charge to replace the display because the front microphone is part of the display. I again explained that this only began happening AFTER they replaced the battery. They said they would check the connectors. After another 15 minutes the clerk returned to reiterate the same information. He offered to let me speak directly to the technician.
Well the people who work here are super nice. It took a little longer to fix my computer then I expected but that was due to ordering issues. I would go back, my only issue is that I would told they could fix my computer in a week and it almost took three.
Enter Tyler Baker. Tyler's first words are "What did you need?" I re-explained the issue he literally had just been working on. He told me there's nothing they could have done as part of the battery replacement which would have affected the microphone. He proceeded to check their logs for the diagnostic that was run prior to the battery replacement. He said, "looks like it passed then" I said "yes, and now it's failed". His response..."Well, isn't that convenient" He then proceeded to tell my daughter and me that the microphone failure was coincidental to the battery replacement and that this, being an iPhone 6, was already 4 years old and that "you can only expect about a 2-5 year lifespan" for the handset. I asked to speak to the store manager. He proudly proclaimed he was the manager. At that point we left the store, went to Verizon, and began to look at Android phones.
Macman Inc is a US Electronics Store based in Eau Claire, Wisconsin. Macman Inc is located at 4677 Keystone Crossing, Eau Claire, WI 54701, USA.
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