Terrible money hungry people, was told that if we customized a ring and didn't like it, it can be refunded. 1 month later we got the ring and it just didn't satisfy my wife with the specific look she wanted so went to the store to refund and the manager said it's not refundable because it was customized.. it can only be refunded if the mold was only done.. the mold was never shown to us and they took the ring back to send it to their "HQ" the "Professional" to make it perfect.. got the ring back today,and the rind doesn't sit flat and more at an angle.. just terrible.. I don't recommend this place to anyone..
Bought a ring for myself with Anne Higbie. Awesome customer service. Listened to what i was looking for. Respected my price bracket i wanted to spend and did an awesome job with suggestions. I ended up spending slightly more then planned but i am m75ch happier with my ring. I will shop there again but only with Anne helping.
This place is horrible. It's a joke. I have bought earnings and a ring and had a different ring resized. The ring I bought needed to be sized down and engraved. The first time I got it they never engraved it so they gave me a new ring and got it engraved. When we got that one back it wasn't resized so they sent it back to get resized. A week after the ring for reszed the stone fell out. With the earings I bought the stud was bent as i was wearing them. That same thing happend again. I later took a ring in that I had for sixteen years in to get resized and a week later the ruby fell out.
bought a ring. said it's be 2 weeks to have resized... now, 5 weeks later, no ring, getting run around. they never even called during this time to say there would be a delay. talked too several people and keep getting the i don't know... it's in transit,... this will come out of your protection plan. just horrible. almost want to just get my money back.
Larry was very helpful, patient , and courteous with us. He was very professional and made our situation right. Appreciate his professionalism!
Rogers Hollands Jewelers is a US Jewelry Store based in Eau Claire, Wisconsin. Rogers Hollands Jewelers is located at 4800 Golf Rd, Eau Claire, WI 54701, USA.
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