I would never reccomend this place to anyone. Always trying to get money from people and take advantage of everyone involved. The most morally unethical business I have ever seen. Was not surprised to see the countless negative reviews, because they are all true. Customer service is HORRIBLE. Extremely rude to customers. They leave immature responses to emails with sarcastic comments, which is clearly unprofessional. Not helpful in the least when faced with a problem and essentially sit back and say "there's nothing we can do about it" I wish I could give negative stars.
What was made clear to me by this "notice" is that ClearWater LLC has a bad reputation for unethical practices regarding issuing security deposits. Further, it shows a lack of concern for the satisfaction of their tenants and the negligence of the proper care for the quality of their properties. I would not recommend ClearWater to anyone, in fact, I would actually advise others to simply avoid them and the guaranteed hassle that will result from renting with them.
"If you have any questions/concerns related to your security deposit return, we require that you send it to us in writing. This will enable us to pull and review your file and respond back to you as quickly as possible. Our address is included above for your convenience. Though we spent considerable time and effort on each return, if you feel that an error was made, or that further explanation is necessary, we will be happy to respond back to you. We will not be accepting phone calls or office visits related to these matters under any circumstances, so be sure to send any questions in writing, and be sure to include the address of the property your rented, as well as the address we should respond back to. Thank you.”
Not sure why all the negative reviews? I rented for a year and half with them. Very helpful in finding me a subleaser and very easy to work with.
ClearWater Real Estate is not a landlord that I would recommend to anyone looking for housing in the Chippewa Valley. I am usually pretty understanding that landlords are not perfect, but I also believe in the "three strikes and you are out" attitude. Clearwater has exceeded that notion. After moving in June 2016, it was more than apparent that the last tenants and ClearWater LLC took no notice in cleaning or preparing the unit for the next tenants. I spent a few hours cleaning (vacuuming, dusting, wiping down walls, etc.) when I should have been moving in. Upon completing the needed cleaning, I noticed that several furnishings were inoperable (outlets hanging out of the walls, broken blinds, and a broken toilet). As the landlord, these items should have been taken care of BEFORE the tenant moving in. Throughout the length of my leasing period, ClearWater would send their maintenance personnel over to "fix" various furnishings that were inoperable since before I moved in. Most of these "fixes" resulted in the object being jury-rigged and not in its fully-functional state. For example, I called ClearWater in early March 2017 to inform them of my water heater not functioning correctly—their solution, attach a new thermostat to the water heater. Hence, two days later, it came as no surprise when the hot water heater cracked emptying and flooding the entire basement. Not only did the hot water heater need replacing, the resulting negligence was a higher water bill and the floor paint peeling up. As I was nearing the end of my lease (5.21.2017), I spent 8 hours thoroughly cleaning the unit to ensure that the future tenants would not arrive to the unit in the same condition that I had. A few weeks later (6.10.2017), I received my security deposit from ClearWater LLC. On it, I noticed three things—the landlord did not deduct the water bill from the hot water heater cracking (as promised), every available area of cleaning was assessed charges, and lastly, a "notice to our tenants" section was added.
Looking forward to becoming CWREE's go to painting and washing company
It read:
NOTE: I have attached the letter that I sent to Clear Water LLC on June 10th, 2017. As of today Monday June 19th, 2017 I have not received a response.
Great company and easy to talk too team at Clearwater Real Estate Enterprise.
DO NOT RENT WITH THIS COMPANY!! IT IS NOT WORTH IT!! They overcharge you for every little detail and take out as much money as they possibly can from your security deposit. They also charge you MASSIVELY if your house is broken into, which it was while I was renting a house from them. EVERY OTHER HOUSING COMPANY IN EAU CLAIRE IS BETTER THAN THEM, I SUGGEST YOU DON'T MAKE THE SAME MISTAKE I DID.
Clear Water Real Estate Enterprises Llc is a US Real Estate Agency based in Eau Claire, Wisconsin. Clear Water Real Estate Enterprises Llc is located at 630 Water St, Eau Claire, WI 54703, USA.
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